Disability used to be defined as something wrong with the human, something broken or “impaired.” The World Health Organization redefined disability in 2011 as a mismatch between the person and the environment they are in – basically, a design challenge. This changed everything. Designing for inclusivity opens up our experiences and reflects not only how people adapt to the world around them, but also the universal ways human beings experience the world. All people have motivations and build relationships. We all have abilities and limits to those abilities. Everyone experiences exclusion as they interact with different designs. On the other hand, a solution that works well for someone who’s blind might also benefit any person driving a car. Inclusive design works across a spectrum of related abilities, connecting different people in similar circumstances. Join Jenny Lay-Flurrie, Microsoft’s chief accessibility officer, as she discusses inclusive design and accessibility (and their differences), Microsoft's advancements and the 'cost' of innovation.
Watch the captioned version here.